My working values
Below I provide more details about how I work. By hiring me to perform any of the services I promote on this website and on social media, you expressly agree to abide by my values.
Who I do NOT work with
I do not work with large corporate businesses. I also do not work with businesses who are involved in illegal activities or activities such as gambling, betting or pornography.
My working hours
My working hours are 8.30am to 4.00pm (UK time). I do not work weekends or public holidays. If you require assistance outside of my working hours, additional fees will apply.
Contacting me
I prefer to be contacted by email (mike@cottamweb.com) in the first instance. I can also liaise via telephone or Microsoft Teams by prior arrangement. To book time with me, you should make a booking via my Calendly scheduler (https://calendly.com/cottamweb).
Billing Terms
I issue invoices electronically and payment is requested upon receipt (unless agreed otherwise). For retained services, I issue invoices on the last working day of each month. If we haven’t worked together before, I reserve the right to request payment in advance of any services.
Submission of tasks
Please submit all task requests by email (mike@cottamweb.com). I will acknowledge receipt of your request and will advise once completed. Please allow 24 hours minimum for tasks to be completed.
Politeness and respect
I take pride in being polite and courteous at all times, and I expect the same of you. Rudeness, disrespectfulness and unprofessionalism will result in our relationship ending.
Cessation of services
I reserve the right to suspend or cease services provided if invoices are unpaid, communication (on your part) ceases or our business relationship fails.
My Ethical Practice Promise
As an ethical business with a focus on honesty and transparency, I am committed to the promises as detailed on my Ethical Working page.